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Household Capital adds two C-suite execs to its growing team

Josh Funder   CEO - Household Capital
May 27, 2020 2 MIN

27 May 2020: Household Capital, an independent, specialist retirement funding provider today announced it has further expanded its team. On the back of strong growth and following the recent appointment of a Customer Operations Manager, Household Capital has added two specialists in operations and risk management. 

Luke Rattigan has been appointed to the newly created role of Chief Operating Officer, with a primary focus to scale the business for further growth. He will be responsible for ensuring the right processes, people and planning are in place as Household Capital looks to grow and launch new services to help Australia’s retirees access the retirement funding they need for a comfortable lifestyle. 

Luke joins Household Capital from consumer electronics start-up Nura, where as Chief Commercial Officer he oversaw the implementation of a new business model to disrupt the headphones industry. His background also includes senior roles as COO at Sportsbet, as well as RELX (formerly Reed Elsevier) and as an economist for the Productivity Commission. 

Commenting on his appointment, Luke said, “I'm excited to work for a business that is solving a real problem for an important cohort of Australians - helping Australians be better off in retirement.” 

Josh Funder, Household Capital’s CEO, commented, “Luke brings demonstrable experience in scaling new and innovative businesses.” 

Chris Bishop has worked with Household Capital as a consultant since 2018 and is responsible for implementing the stringent credit management policy framework within which the business operates. He was recently appointed Chief Credit Officer on a full time basis, and will continue to provide credit policy and procedures development, implementation and management, as well as credit approval authority. 

Chris is a qualified lawyer, with specialisation in credit and risk management. He has held a number of senior legal, company secretary and line management roles. He was the first to hold the new role of Head of CBA Retail Bank Compliance, is a previous Director Legal Australian Bankers’ Association and previous Head of Credit for Telstra. 

Commenting on his ongoing role Chris said “Delivering ‘Live Well at Home’ solutions for senior Australians is hugely rewarding. Household Capital is leading the way in providing responsible access to long-term home equity retirement funding. We are able to provide high quality credit to retired Australians throughout their retirement and meet a major unmet need.” 

Commenting on Chris Bishop’s appointment, Josh Funder said, “With superannuation and investment portfolios decimated, and dividends and term deposits at all-time lows, Australian retirees need help to fund their retirement.” 

“We are delighted Chris has agreed to join us on a full time basis. His expertise will help us to continue delivering innovative solutions to provide Australians with flexibility and choice in retirement, and importantly the confidence to Live Well At Home.” 

Applications for credit are subject to eligibility and lending criteria. Fees and charges are payable and terms and conditions apply (available on request). Household Capital Pty Limited is a credit representative (512757) of Mortgage Direct Pty Limited ACN 075 721 434. Australian Credit Licence 391876.

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New director appointed to Household Capital board

Josh Funder   CEO - Household Capital
April 29, 2020 1 MIN

29 April 2020: Household Capital, an independent, specialist retirement funding provider today announced Danny Gorog will join its board of directors

An entrepreneur and technology specialist, Danny brings deep expertise in the development of mobile apps, digital platforms, customer experience technology and providing strategic advice. 

Danny is a founder, investor and currently CEO of Snap Send Solve, a technology platform that simplifies the reporting of community issues in Australia and New Zealand. In 2009 Danny co-founded Outware Mobile (outware.com.au), Australia’s leading mobile app development company. Outware develops apps for ASX-100 companies including ANZ, Coles, NAB, NIB, Qantas, RACV, Seek and Telstra. In 2015, Outware was sold to ASX-listed Melbourne IT. 

Danny is an active investor in early stage start-ups. He is currently a director and board member of Melbourne Symphony Orchestra, a director of ASX-listed DWS Group and a trustee of the Telematics Trust. 

Josh Funder, Household Capital’s CEO, commented, “Danny brings Household Capital superb entrepreneurship and technical focus with a real passion for transforming customer experience.” 

“We use technology to fulfil our longstanding mission to help Australians Live Well At Home TM and deliver home equity as a core part of Australian retirement funding.” 

“Danny’s appointment will provide a strong resource and sounding board for our tech and management teams to draw on.” 

“I’m excited to join a growing team meeting a major national need,” said Danny Gorog. 

Household Capital is an exciting Fintech that has the opportunity to use technology to transform the customer experience, understanding and outcomes of home equity retirement funding.” 

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Household Capital adds UK home equity market expertise to team

Josh Funder   CEO - Household Capital
April 21, 2020 1 MIN

21 April 2020: Household Capital, an independent, specialist retirement funding provider today announced it has expanded its team with the addition of key expertise in retirement funding customer operations.

Jay Sewell has joined Household Capital from UK-based Age Partnership, a leading provider of home equity funding. Jay held the role of Head of Retirement Funding for eight years, during which time he oversaw significant business growth, with Age Partnership taking a 28 percent share of the UK’s £3 billion per annum market. Jay played a key role in helping the UK equity release market achieve six years of double-digit growth as the UK’s fastest-growing credit sector.

In his newly created role, Jay will lead Household Capital’s customer operations to support distribution and work closely with the technology, credit and customer service teams to deliver the best customer experience and help the business achieve its operational and strategic objectives.

Commenting on his appointment, Jay said, “When I first met with Household Capital, I felt a real and genuine connection to the people within the business, the business itself and its vision.” “I am genuinely excited to be part of such an innovative and forward-thinking business that is at the forefront of the retirement market, stands with Australians and delivers improved retirement funding.”

The UK equity release market is significantly more developed than its Australian equivalent. In 2019, nearly £4 billion of housing equity was accessed by older homeowners. Earlier this year, Legal & General, one of the largest providers of equity release products in the UK, took an equity stake in Household Capital, citing Australia as a market with lots of potential.

Josh Funder, Household Capital’s CEO, commented, “Jay brings demonstrable experience in building a client service capability designed to delight clients. Australian retirees have saved $1 trillion in home equity.” “With superannuation and investment portfolios decimated, and dividends and term deposits at all time lows, Australian retirees need help to fund their retirement.”

“Household Capital’s longstanding mission is to help Australians Live Well At Home™ and deliver home equity as a core part of Australian retirement funding.”

“Jay comes to Household Capital having been a leader in building a 600-strong business and his team was awarded the ‘Number one net promoter’ score across UK financial services companies; we look forward to learning from his insights and working with Jay to deliver quality retirement funding solutions to our customers as the business grows.”

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Household Capital expands its team

Josh Funder   CEO - Household Capital
October 19, 2019 2 MIN

October 2019: Household Capital, an independent, specialist retirement funding provider today announced it has expanded its team with three key hires across marketing and technology. 

The first of these is Mario Garrido as Chief Marketing Officer. He joins Household Capital from AustralianSuper, where he was Head of Brand, Retention, & Direct Growth Strategy. His background includes consumer marketing and customer experience roles at a number of major companies, including Village Roadshow, Nova FM and Telstra. 

On his appointment, Mario commented, “After almost five years at Australia’s largest super fund, I learned that super savings and the Age Pension will not be enough for most Australians to live an adequate or comfortable retirement.” 

“Joining Household Capital for me means continuing the battle for retirement adequacy, helping Australian’s thrive in retirement by unlocking the benefits of their hard work in savings in their homes through their working life.” 

Josh Funder, Household Capital’s CEO, commented, “Mario’s expertise with direct marketing and customer experience will help us take our message to a larger number of Australia’s retirees.” 

The second appointment is Matt Chalmers, who joins Household Capital as Chief Technology Officer (CTO). In his role, Matt will be focused on developing an overarching technology strategy and roadmap for Household Capital and building a technology platform that is scalable, insightful, and serves the needs of senior Australians. 

Matt joins the business with a wealth of technology experience, having spent more than a decade at IRESS, followed by roles with a number of fintech start-ups. 

In commenting on his role, Matt Chalmers said, “I’m pleased to be working with the Household Capital team – this is a thoroughly enthusiastic, customer focused, and tech-enabled company.” 

The final appointment is Brenton Kaitler, who joined Household Capital as Manager of Program & Platform. Brenton has an extensive background in building corporate start-ups, analytics and technology, which will be his key focus. 

Prior to joining Household, Brenton constructed and managed RACV Mobile Tyres, a corporate start- up for RACV, now one of their key member pillars. He has extensive business building, risk pricing and technology experience, with a strong ability to understand and integrate disparate components into a homogeneous customer offering for a business. He has held senior roles in pricing, portfolio management, innovation and general management at Suncorp, GE and RACV. 

In commenting on his role, Brenton commented, “I’m super excited to join the team – working with a passionate group of people working on a solution that has both strong societal impact and financial growth prospects is hugely exciting.” 

In commenting on these technology appointments, Josh Funder commented, “I’m delighted to welcome Mario, Matt and Brenton to the team.” 

“Each has deep experience in the fintech sector and will be able to provide thought leadership and support to the Household Capital executive through their respective industry experience and insight.” 

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