If there’s one thing that 2020 has taught us, it’s that life does not always go to plan. Although it’s presented its challenges, 2020 has also reminded us of the importance of a place called home.

Australians prefer to stay in their own home throughout retirement – and why not? Your family home has been the centre of your life for years; it has witnessed events and milestones, and many memories are stored within its walls. And most retirees are looking forward to many more good years at home. Recent events have also seen our homes become our refuge.

It’s also been a time of financial hardship for some retirees, many of whom have been unable to access government support. That’s why we’ve released our $20k Top Up, quick access to a $20,000 Household Loan.

Our Household Loan is an innovative type of reverse mortgage that allows you to access a portion of your home equity – what we call your Household Capital – to improve your retirement funding and meet your lifestyle needs.

$20k Top Up

Our $20k Top Up gives you flexible access to your Household Capital. You might use it to pay your rates or body corporate fees, for general living expenses or to help kids or grandkids who have lost jobs in the pandemic. You might choose to put it aside for those unexpected expenses.

Please note: your home must be valued at $400,000 or more for this particular offer.

Accelerated access

The $20k Top Up has been designed to provide accelerated access to your Household Capital. If eligible, your $20,000 payment could be made within two weeks (online applications only).


Regular interest repayments are not required. However, you have the flexibility to pay back your loan at any time without financial penalty.

Consumer protections

All the usual consumer protections apply:

  • You retain 100% ownership of your home
  • You cannot default or be removed from your home
  • The ‘no negative equity guarantee’ applies

Try our $20k Top Up calculator

To see how easily you could access a $20k Top Up, try our easy to use calculator.

You then have the option to proceed to an online application.

How does a Household Loan work?

A Household Loan allows you to access the equity in your home through a loan facility that doesn’t require repayment until you vacate the property.

The amount you can borrow is a function of your age and the value of your home. The older you are, the more you can borrow. The Loan to Value ratio – or LVR – increases by 1% for each year older than 60.

As a guide, if you’re aged 60, the maximum amount you can borrow is 15% of the value of your home and if you’re aged 75, the maximum amount you could borrow would be 30%.

How have our customers used their Household Loan?

Our customers have approached us with a diverse range of needs. They have transformed their retirements in a range of ways, including:

  • Setting up a regular fortnightly or monthly income stream
  • Refinancing an existing mortgage and freeing themselves of that monthly payment to the bank
  • Renovating or modifying their home to ensure it’s safe and comfortable for retirement
  • Covering unexpected medical expenses
  • Buying a new car
  • Helping children or grandchildren with first home buyer’s deposits or educational expenses
  • Funding in-home care expenses
  • Transitioning to residential aged care.

We find a lot of people simply like the security that comes from having a contingency fund for those unexpected expenses that can crop up from time to time.

Get more out of your retirement



Renovate your home or help fund your transport and travel.


Top Up

Increase your super, investments or contingency funds.



Refinance your existing mortgage (choose whether or not to make repayments).



Fund your medical expenses, in-home care or aged care requirements.



Help your family with funding a home deposit or education expenses.

See how our reverse mortgage, the Household Loan, could improve your retirement.
Try our simple calculators