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CUSTOMER STORY

Meet Vivienne

December 31, 2025
Real people, real stories

Vivienne owned and ran a women’s fashion store in Sydney’s Chatswood for 25 years. Like many small business owners, she did everything from ordering stock to brainstorming its marketing. It was her trusted presence that kept loyal customers coming back. But that meant that when she decided to retire at age 71, there wasn’t a viable business to sell...she was the business!

Like many small business owners, Vivienne had only saved a small amount of money in her superannuation and found herself “terrified of having to take money out of super and having it dwindle”.

That thought drove Vivienne to ask financial adviser to explore options to increase her retirement income and provide a nest egg that she could use as a buffer against unexpected expenses. Her financial advisor recommended a Household Loan from Household Capital.

After finding out that she was able to access the wealth in her home without it affecting her Age Pension, Vivienne went ahead, making careful plans for how she’d use her Household Loan. She was able to boost her regular income and have a buffer against unexpected bills. She also made small home renovations and travelled overseas with family.

The money I received from Household Capital gave me a safety net, and I'd never had that before, ever. And that's such a comforting feeling. Makes you get on with your life and enjoy it more

Vivienne, 79, Gordon

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