Manage your account online

Information on your account is available through My Household Portal.

Household Portal allows you to manage your Household Loan, including securely transferring funds to your nominated bank account, viewing your loan balance and accessing your end-of-year statements.

If you are unable to access your Household Capital account, then you can also contact our customer service team by calling us at 1300 600 101.

You can request access to your contingency funds online through My Household Portal.

If you're unsure how to access My Household Portal or would like to speak to someone, call us at 1300 600 101.

If you need to change your account details such as contact info, power of attorney, marital status, occupancy, etc., then please do either of the following:

• Call us at 1300 600 101 to request the change to your account details
• Send an email outlining your requested account change to support@householdcapital.com.

If you need to change the bank account associated with the allocation of our Household Loan, then you’ll need to call us and/or send an email to support@householdcapital.com providing the following:

• BSB and Account Number
• Copy of the first page or top of a bank statement which proves the account is in your name.

To make a payment, you will need to have internet or phone banking and to know your BPay details.
Use the steps below to find your BPay details on My Household Portal. Otherwise, you can call customer support, who can give you these details over the phone.

1. Go to My Household Portal and sign in using your username and password. If you've never registered for your Household Capital account, then please contact our customer service team at 1300 600 101
2. Your BPay details (Biller Code and Reference) are listed in the Voluntary Repayments section

Pay as much or as little as you like at anytime.

Note: Paying the loan balance down to $0 is not the same as discharging the loan.

If you pay your loan to $0 and don’t complete paperwork to discharge your loan, then we keep the account open if there are undrawn funds associated with your account.

Note: Interest is only charged to your account monthly. Please be aware that when you pay your loan to $0, accrued interest may still be charged to your account at a later date giving you a positive balance again.

Call us at 1300 600 101 or send an email outline what you’d like to change to support@householdcapital.com so we can review the feasibility depending upon your loan.

If you sell the home, then the loan needs to be discharged as part of the sale.

To discharge your loan, you'll need to log into the My Household Portal and complete the discharge process.

This depends on how much your initial loan was when your loan was first taken out, whether your property has gone up in value since then, and whether you have made any repayments on your loan.

Please contact customer support if you wish to discuss whether you can apply for more funds by calling 1300 600 101.