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CUSTOMER STORY

Meet Vicky & John

December 2, 2025
Real people, real stories

Having raised three children while managing her own finances, Vicky’s mum Silkie had always been fiercely independent.

However, as she got older Silkie started to lose her sight. Suddenly, she wasn’t able to drive and that took a toll on her social life, causing her to lose independence and confidence. Not used to needing constant support from others, she was embarrassed to talk about her eyesight and ended up having a serious accident.

Consequently, Silkie needed 24-hour care, so Vicky and her husband John stepped in to help her. They soon found that it would cost them between $400,000 and $450,000 above the government’s contribution to pay for the care that Silkie needed – and that her remaining funds would cover just 12 months of care. They needed to find a solution.

“We rang Diana, our Financial Adviser because we trust her. She didn't hesitate and said, ‘You need to go and talk to Household Capital’,” Vicky explained. “As mum’s Power of Attorney, I was able to work with Household Capital to come up with a very good budget that made us feel very comfortable that we were able to keep mum at home.”

Vicky and John now have peace of mind that comes from the knowledge they can afford the excellent care Silkie receives. By unlocking the wealth in her home, Silkie is able to remain in the home she loves. The family knows Household Capital is there to support them along the way, while Silkie continues to enjoy the highest quality of life possible.

There's a lot of flexibility and understanding on the part of Household Capital about how life plays out. It's a huge relief off my shoulders and it feels completely manageable to me now.

Vicky, St Ives

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