The ultimate collection of questions (and answers) most often asked by our customers. The following FAQs span a range of topics: how a reverse mortgage works, eligibility requirements, relevant consumer protections, the Home Equity Access Scheme and more!

Traditional home loans often don’t suit people over 60. The need to make regular repayments can deplete retirement savings and most banks are reluctant to refinance loans held by retirees.
There are two main challenges when it comes to getting a home loan at 60.
The first is your ability to make repayments, especially once you retire. If you’re already retired and on a fixed retirement income, lenders view this as a higher risk because you may have difficulty meeting repayments. Consequently, if they lend at all, the bank is likely to charge you a higher rate of interest than those advertised.
Secondly, most home loans are repaid over a term of 25-30 years. Your age will be a significant factor in how the bank assesses your application. It’s likely that the bank will want you to demonstrate how you will repay the loan with an ‘exit strategy’, which generally means a commitment to sell the property or pay out the mortgage from your superannuation or other retirement savings. That means less money for retirement.
It is important to remember that all lenders are required by law to ensure that finance provided to you does not adversely impact your financial situation.
Most banks will not extend credit to retirees, whether through a home loan, a line of credit or credit cards. Lenders are required by law to ensure you can comfortably meet any repayments; if those repayments are likely to cause you financial hardship, they cannot provide you with finance.
Other options for finance when you're retired include a reverse mortgage or the government's Home Equity Access Scheme (HEAS). Both provide a mechanism to draw on your home equity and do not require regular repayments.
Household Capital was founded to help Australians over 60 overcome financial barriers. We enable you to unlock the wealth in your home to meet your current and future needs, and to live with security and comfort in retirement.
Equity release is a financial strategy that allows you to unlock the wealth tied up in your home without the need to sell or move. For many Australians, it serves as a flexible and reliable means to access income and capital in retirement, providing the financial freedom to enhance your lifestyle while you remain in the comfort and familiarity of your home.
Most equity release products are governed by the National Consumer Credit Protection Act 2009; these protections apply to our Household Loan and other reverse mortgage products.
A Household Loan can provide a regular income stream, capital - or both! We provide flexibility and choice so you can use your money in a way that best enhances your long term retirement funding. Taking the money only as you need it will minimise the interest accrued over the life of your loan.
Each type of equity release product has a different cost structure, which is why it’s important to do your research and seek advice where required.
In terms of our Household Loan, we offer a consistently low rate for a reverse mortgage product in Australia.
Your remaining home equity at the end of your loan is a factor of the initial LVR, interest rates, growth in home values and the term of your loan. In most situations, you will likely retain a reasonable proportion of equity to bequeath to your children.
If you're an Australian homeowner aged 60+, you can use a reverse mortgage to access the equity in your home. A reverse mortage – which includes our Household Loan – is a loan facility that doesn't require repayment until you vacate the property.
What is a Household Loan? A Household Loan is our innovative approach to borrowing against home equity for responsible, long-term, retirement funding. It is a type of reverse mortgage, which allows you to borrow money using the equity in your home as security. Interest is charged like any other loan, but you don’t need to make regular repayments while you live in your home.
The loan must be repaid in full when you sell or leave your home or, in most cases, if you move into residential aged care. Please see the Reverse Mortgage Information Statement for more information.
To find out more about reverse mortgages, including a reverse mortgage calculator to help you work out how much equity you may have in the future, visit the Australian Securities and Investments Commission’s free consumer website at www.moneysmart.gov.au.
Our Household Loan has a variable interest rate and changes in line with the RBA's cash rate. Up-to-date information about our current rate is available here.
Your remaining home equity at the end of your loan is a factor of the initial LVR, interest rates, growth in home values and the term of your loan. In most situations, you will likely retain a reasonable proportion of equity to bequeath to your children.
Yes. You may repay part or all of your Household Loan at any time, without penalty.
Once the last homeowner has passed away, the loan is settled by the estate within 12 months.
Your children and/or estate has 12 months to pay out the loan.
The amount you can borrow is dependent on the Loan to Value ratio (LVR). For a Household Loan, the calculation takes two factors into account – the age of the youngest borrower and the value of your property.
The percentage of equity you can access is regulated by the National Consumer Credit Protection Act (NCCP).
Household Capital’s LVR starts at 20% of the agreed property value for those aged 60 and increases 1% per year thereafter. Total remaining equity is a factor of the initial LVR, interest rates, growth in home values and term of your loan. In most situations, you will likely retain a reasonable proportion of equity to bequeath to your children.
Our focus is on providing responsible, long term retirement funding. While a Household Loan can be used to fund travel as part of a broader retirement funding plan, we don't lend solely to fund holidays.
There are so many ways a Household Loan can transform your retirement. Here are a just few:
Yes. A Household Loan can be used to pay for your in-home care requirements, giving you greater choice and flexibility in terms of the services you can access.
Household Capital requires you to get appropriate legal advice to ensure you understand your rights and obligations and to confirm that a Household Loan is right for your circumstances.
If you are using your home equity to top up your super or other investments, you are required to obtain financial advice. This will help you determine how best to deploy your home equity to ensure improved long-term retirement funding. A financial adviser can also help structure your financial affairs to maximise your entitlements to the Age Pension.
The Age Pension is an important source of income for many retired Australians. We can work with you to understand how a reverse mortgage can be used to preserve your pension entitlements and always recommend you speak to Centrelink to ensure your entitlements aren’t affected.
Learn more about interest rates and fees.
A Household Loan is a type of reverse mortgage, so you benefit from key structural and legislative protections.
Ownership
Lifetime Occupancy
No Loan Repayments
No Negative Equity Guarantee
In this section we answer your questions about eligibility, making an application and repayments (spoiler alert: regular repayments are not required!). We also cover the benefits of using a reverse mortgage to improve your retirement lifestyle.
The youngest borrower has to be aged 60+.
A reverse mortgage does not have to be repaid until you sell your home, in which case it is paid as part of the settlement process. If you remain in your home until you pass away, your estate has 12 months in which to pay out the loan.
The short answer is no. Reverse mortgages in Australia are governed by the National Consumer Protection Act 2009.
You cannot end up owing us more than the house is worth. The “no negative equity guarantee” (NNEG) clause, introduced in 2012, means you are protected by law and cannot owe more than your home is worth, irrespective of the value of the property.
Several banks provide lines of credit or home equity loans that allow homeowners to access the wealth built up in their property. However, getting credit from the banks has become tougher for retirees since the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry.
Any form of credit has become less available to retirees who may not have the income to demonstrate they can meet the required repayments. The regular repayments needed to service a home equity loan or line of credit are likely to reduce your cash flow and therefore diminish your retirement income. As interest rates increase, so will these regular repayments. Each month, you may have to find the funds to satisfy the bank.
Many retired Australians tell us they feel insecure knowing their home is subject to repossession in the event of being unable to meet repayments. With a reverse mortgage, you don’t need to make regular repayments, although you can choose to do so. And whatever choice you make, you have guaranteed lifetime occupancy – you can stay in your home for as long as you choose.
Reverse mortgages are governed by the National Consumer Credit Protection Act 2009; these protections apply to our Household Loan as well as other reverse mortgage products.
Your reverse mortgage loan is generally repaid from the future sale of your home. This may occur if you downsize later in retirement or move into residential aged care. Alternatively, the loan will be paid from the proceeds of your estate. Of course, you can repay the loan at any time without penalty.
Wondering how to use the equity in your home? Our customers have approached us with a diverse range of needs. These include:
We find many of our customers simply like the security that comes from having a contingency fund for those unexpected expenses that can crop up from time to time.
The purpose of taking out a reverse mortgage loan is to improve your long-term retirement funding; it enables you to access the savings in your home without needing to sell it. That way, your home can be the best place to live and the right way to fund your retirement.
Eligibility criteria for a reverse mortgage is as follows:
The key benefit of a reverse mortgage is to improve your long-term retirement funding. This, in turn, enables you to:
Most importantly, a reverse mortgage allows you to enjoy the retirement you’ve worked hard for.
A reverse mortgage allows you to access the equity in your home through a loan facility that doesn't require repayment until you vacate the property.
The amount you can borrow is a function of your age and the value of your home. The older you are, the more you can borrow. The Loan to Value ratio - or LVR - increases by 1% for each year older than 60.
As a guide, if you're aged 60, the maximum amount you can borrow is 20% of the value of your home and if you're aged 75, the maximum amount you could borrow would be 35%.

The Home Equity Access Scheme (HEAS) is a reverse mortgage style product offered by the federal government. It enables eligible retirees to access their home equity. Our Pension Boost services helps Australians access the HEAS.
Originally launched in 1985 as the Pension Loans Scheme, the program was rebranded as the Home Equity Access Scheme (HEAS) on 1 January 2022. This update expanded eligibility to all Australians of Age Pension age, including self-funded retirees, regardless of their pension status.
Through HEAS, eligible borrowers can access up to 150% of the maximum Age Pension (less any pension payments currently received). These funds can be distributed as a consistent fortnightly income stream or a limited lump sum paid twice yearly.
The Australian government is the provider of the Home Equity Access Scheme and the Scheme is administered via Services Australia/Centrelink or the Department of Veterans Affairs (DVA) where applicable.
Most Australian homeowners 67 and over will be eligible. However, eligibility has a broader criteria, which includes:
Pension Boost is a subsidiary of Household Capital and has a team which are specialists in applying for the federal government’s Home Equity Access Scheme. The team acts as your agent when dealing with Centrelink or DVA to streamline the application process.
Some of the ways Pension Boost could assist you include:
The HEAS is a government administered home equity scheme that is operates in the same way as a reverse mortgage. However, unlike a reverse mortgage, it is not governed by the National Consumer Credit Protection Act 2009, although it does have a 'no negative equity guarantee'. Commercial reverse mortgages are generally more flexible in terms of the amount of income and capital available to borrowers.
No. HEAS is a ‘reverse mortgage like’ scheme, but unlike a commercial reverse mortgage, it is not governed by the National Consumer Credit Protection Act 2009. It does have a 'no negative equity guarantee', which was applied to the HEAS from 1 July 2022 (and which has applied to commercial providers since 2012).
No. Rather than a full registered mortgage, the government secures its Home Equity Access Scheme loan to you via a ‘registered lien’ or ‘registered charge’ over the property used as security.
You can use your fortnightly HEAS payments for any purpose you wish. This could be to pay regular bills, keep up with the rising cost of living or simply enjoy life’s little luxuries - whatever best suits your lifestyle and circumstances.
The HEAS now provides a lump sum option which works like an advance payment and is available to all HEAS borrowers including existing borrowers.
The maximum lump sum you can access in a twelve month period is 50% of the full annual age pension which (as at 20 March 2026) is:
If you draw a lump sum from the HEAS this will reduce your HEAS fortnightly payments over the next 12 months.
Examples:
There is no obligation to make any repayments of the HEAS until you either permanently vacate your property or you, or your estate, sell the property. However, you can make voluntary repayments of some or all of the HEAS loan at any time without penalties or fees.
No. The HEAS now comes with a No Negative Equity Guarantee which means you –or your estate – will not be liable for a HEAS debt that exceeds the value of your property when it is sold.
Of course you can! You just need to ensure you communicate your changes to Centrelink/DVA or our Pension Boost team.
The HEAS includes options to:
Pension Boost can assist you to manage your Home Equity Access Scheme loan to ensure you remain in control of your finances.
We recommend you discuss your situation with your family before considering applying for the HEAS. We are also happy to talk with them, if required.
A feature within the HEAS is the ‘Requested Amount’, an amount you can ask to be reserved for your future needs; this includes aged care or your estate.
The Home Equity Access Scheme is for all property owners. We have run thousands of scenarios for Australian retirees and the median home value is $500,000.
The Home Equity Access Scheme is a loan enforceable against your secured property. You need to repay the principal and accrued interest to the federal government when the last participant dies or if the property is sold, unless the loan is transferred to another property.
The Home Equity Access Scheme interest rate is currently 3.95%. The rate is set by the federal government.
While there are no establishment fees or monthly account fees, Centrelink may charge costs including legal fees. These costs are determined once the loan application is made and can be paid upfront or added to the loan balance.
Generally retirement villages and relocatable homes do not include a title over the land on which the dwelling/building resides. For this reason, the federal government does not accept these forms of property as security for the Home Equity Access Scheme.
Everything you need to know about your eligibility, and the application process.
No. The rule changes effective from 1 July 2019 expand the HEAS to be accessible to all Australian resident seniors who have sufficient equity in their property - including self-funded retirees.
If you are currently receiving the Age Pension or similar seniors welfare payment (or a DVA pension) and you own property in Australia, you will most likely meet the eligibility criteria.
To be eligible for the HEAS you (or if you are in a couple relationship at least one of you) need to meet the following criteria:
1. Meet Centrelink’s Australian residency requirements: You need to have been an Australian resident for at least 10 years in total. For the last five (5) of these years, there must not have been any break in your residency.
2. Be at least of Age Pension Age which is currently 66 years old but increasing to 67 as shown below:
Age Pension Age Criteria
(note: at least one applicant must meet this criteria if applying for the HEAS as a Couple)
Born: 01/Jul/1954 to 30/Jun/1955 Age: 66 years
Born: 01/Jul/1955 to 31/Dec/1956 Age: 66 years and 6 months
Born: 01/Jul/1957 Age: 67 years
DVA pensioners please note:
The Department of Veterans Affairs (DVA) has an eligible age pension age of 60. If your are on a DVA pension please contact one of our HEAS specialists as our online HEAS calculator works off the Centrelink age pension age criteria.
3. Own real estate property in Australia which includes:
* There are two notable exceptions (due to not having title to the underlying land)
No. Centrelink/DVA will arrange for an independent valuation of your property before your loan is approved. Centrelink/DVA pay for this valuation and not the applicant(s).
If you disagree with the Centrelink/DVA valuation you can request another valuation.
Provided you meet the residency, pension age and property ownership criteria then if your property is owned by a closely held private company or private trust then you are still eligible for the HEAS.
There may be additional forms that may need to be lodged in relation to the company or trust and the company or trustee will need to provide a written guarantee in relation to the HEAS debt.
Provided you meet the residency, pension age and property ownership criteria if your property is co-owned with a third party then you are still eligible for the HEAS but only for your relevant pro-rata share of the net equity in the property.
The co-owner(s) need to consent to your applying for the HEAS and they must sign their section of the HEAS application in front of a suitably qualified witness (eg Justice of the Peace).
Approval of a Home Equity Access loan application is made in writing by Centrelink / DVA and this usually occurs in 10 - 14 weeks, depending on the complexity of the application.
You will need to provide copies of the below when you start your HEAS application:
If you have an existing loan secured over the property, you also need to provide copies of a:
No. Rather than a full registered mortgage the government secures its Home Equity Access loan to you via a ‘registered lien’ or ‘registered charge’ over the property you put up as security for your Home Equity Access loan.
No problem - just select the level of payments you need each fortnight. You can always change the level of payments by notifying Centrelink/DVA. Household Capital can assist you to determine the level of Home Equity Access loan that you’d be comfortable with.
No. Whilst the Home Equity Access Scheme is linked to the Age Pension (by the maximum payment level being tied to 150% of the Full Age Pension), accessing the HEAS does not impact your Age Pension entitlements.
No. The Home Equity Access Scheme is a loan-based payment scheme, drawing on the equity (capital) you have built in your home, so it does not impact your income tax position.
Generally retirement villages and relocatable homes do not include title over the land on which the dwelling/building resides, which is why the government does not accept these forms of property as security for Home Equity Access loans.
The term over which you could potentially receive payments under the HEAS is dependent on:
Generally speaking, the older you (and/or your partner) are, and the higher the net equity in your property, the longer the Home Equity Access loan payments can be made.
Whether you plan to age in place or transition to residential care, leveraging home equity can add flexibility to your funding options.
How Household Loans can help with aged care deposits, daily fees, home care, and the transition process.
When it comes to residential care, there are three main layers of cost:
If you or a loved one need to move into residential aged care, a Household Loan can be used to pay either the Refundable Accommodation Deposit (RAD) or Daily Accommodation Payment (DAP).
Yes. A Household Loan can be used to pay for your in-home care requirements, giving you greater choice and flexibility in terms of the services you can access.
Some of our customers have needed to make the transition to residential aged care. Refundable accommodation deposits (RADs) can be complex and expensive. For many, it may seem the only option available to fund aged care is to sell the family home. This may not be the best decision financially, emotionally or for your beneficiaries. Right now, your home is a non-assessable asset for your pension and a capped asset for assessing aged care fees. That could change if you sell your home. A Household Loan provides choice and flexibility. It’s particularly useful when one person is moving into residential aged care and the other wishes to remain in the family home. You can use your Household Capital™ to:
Whether it’s an upgraded room or a better quality facility, you can afford the care you deserve.

Many retirees wish to support their children or grandchildren financially. Using equity can be an option, if done carefully.
The ‘bank of mum and dad’ or BoMaD ranks as Australia’s tenth-largest lender according to the Australian Prudential Regulation Authority, accounting for more than $29 billion in funding for kids.
While you should get advice from your accountant specific to your circumstances, there could be implications if you lend money, depending on whether interest is payable. If that’s the case, that interest could be considered investment income and therefore taxable in the hands of the lending parent.
Before you give your kids money to buy a house or cover education expenses, be clear whether it’s a gift or a loan.
If it’s a gift and you receive the Age Pension (or other benefits), you must declare it to Centrelink. The annual limit for gifting is $10,000 (or $30,000 over five years depending on your situation)– anything above that may affect your entitlements for up to five years.
If it’s a loan, it can still impact your pension entitlements. If you lend your children money instead of gifting it, that loan will be treated by Centrelink in the same way as most other investments, with a deemed rate of return – even if your kids weren’t expected to pay you interest or stop paying the interest you agreed. Importantly, the impact of the loan on your Age Pension isn’t limited to five years, but for as long as the loan is outstanding. It can also be advisable to provide your kids or grandkids with a statutory declaration stating whether it’s a gift or a loan and if it’s the latter, the terms.
We require legal advice for all Household Loans; any terms agreed by you and the recipients should be documented as part of this process. Your Household Loan must be right for you as well as the right thing to do by your kids. In matters of money, emotions can get the better of us. Being clear and upfront will keep everyone secure.
Traditionally, parents helping their children have generally used three strategies, each of which has its downsides.
The most common strategy is for parents to raid their retirement savings, which can wreak havoc on future retirement plans. It might leave you with reduced income or mean your retirement nestegg is not there for you when you need it. The second strategy is to be a mortgage co-borrower, which means you’re on the hook for mortgage repayments if your child misses them. The third strategy is to be a guarantor on a mortgage, which can constrain your own ability to borrow and may put your property at risk if your child defaults on their mortgage repayments.
A Household Loan removes these risks because it doesn’t have to be repaid until you leave your home or it's sold. You could even agree to a regular repayment schedule with your child; payments could be used to make interest-only repayments on your Household Loan, or agree a lump-sum repayment may pay off your Household Loan at a future date. There is no penalty for repayment of your Household Loan at any time. A Household Loan enables you to help your children and grandchildren when they need it most and use your Household Capital to help the next generation build theirs.
It’s important to ensure that intergenerational wealth transfer is responsible; you must make sure your own needs are met before trying to assist your loved ones. However, if your retirement funding needs are in hand, you can use a Household Loan to contribute to a first home buyers deposit, help children with mortgage expenses or cover the costs of education. This approach enables you to help children and grandchildren when they need it most and use your Household Capital™ to help the next generation build theirs.
Interest, fees, and legal protections all determine how much equity remains over time.
The lower the reverse mortgage interest rate on your loan, the more of your home equity you retain and can access to fund your long-term retirement needs. It’s that simple.
Reverse mortgage interest rates are generally higher than a standard mortgage because there is no obligation for borrowers to make repayments until the end of the loan.
Reverse mortgages are only available with variable rates; the main benefit of this is that you have flexible repayment options. A Household Loan may be repaid, in part or full, at any time without penalty.
A Household Loan is a type of reverse mortgage, so you benefit from key structural and legislative protections.
Ownership
Lifetime Occupancy
No Loan Repayments
No Negative Equity Guarantee
A reverse mortgage is a loan where you borrow money using your home and don’t make repayments as you go.
Over time you are charged interest on your loan amount, which includes paying interest on the original amount and any accrued interest. This is called compound interest, and it’s often offset by growth in the value of your home.
Interest is calculated daily and added to your loan each month.
Interest is only charged on your drawn funds; if for example you get a monthly income stream, interest is applied to the portion of funds you have received, not on the total amount available to you.
Alternatively, repayments of any size can be made at any time without penalty.
With a reverse mortgage, you trade a slightly higher interest rate for total peace of mind – no monthly repayments are required and your home stays yours, guaranteed.